Research Gap

 After analyzing a selection of sources discussing the use of AI chatbots in crisis communication, I found little information on patient preference between engaging with either AI or a healthcare professional. The findings of using ChatGPT to respond to questions regarding suicide showed that ChatGPT provided resources but ultimately referred the patient to a healthcare representative; this suggests the limitations of AI in dealing with mental health. Patients preferred to speak with a healthcare representative instead of an automated service when giving personal information to a crisis call center; there needs to be a mention of whether those patients would've preferred an automated system to respond to crisis questions. An opportunity to utilize qualitative and quantitative research to determine whether patients prefer to speak with a chatbot to deal with a crisis such as suicide remains. Would a healthcare professional be the more appropriate approach to handling such a crisis? The gap is the patient interface preference. A qualitative approach would be to ask a focused question and take a survey. The quantitative analysis represents a percentage of people who prefer using AI in crisis communication.

Comments

  1. florence08October 17, 2024 at 11:25 AM

    Hi Devon,

    I think your Lit. Review and blog #3 both suggest great possibilities for research on the use of AI chatbots in crisis communication from a TWDR standpoint. After having read your sources from the previous writing assignment, I really like your idea of focusing on patient interface preference. Your blog reflection seems to springboard a rhetorical exigency for this type of inquiry and am sure, once your research design/proposal has been set from a specific research methodology (and if conducted after 6401), it would be a welcome addition to TWDR scholarship. I believe you've established a good opening/edge here to pursue your topic all the more. Am looking forward to chatting with you more about your plans.

    Dr. B

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