Literature Review
In this literature review, I will explain how AI generates automated messages and how those automated messages convey information for crisis support. This review explores usability and how patients interact with AI and demonstrates how AI facilitates crisis communication for mental health. This review incorporates technical knowledge into AI and mental health communication using the example of chatbots conveying information to patients. I will synthesize my sources to connect topic-related ideas that support my ambition while also explaining the process of chatbot communication and human interface using my sources. Arendt, F., Till, B., Voracek, M., Kirchner, S., Sonneck, G., Naderer, B., Pürcher, P., & Niederkrotenthaler, T. (2023). ChatGPT, artificial intelligence, and suicide prevention: A call for a targeted and concerted research effort. Crisis: The Journal of Crisis Intervention and Suicide Prevention, 44 (5), 258-261. https://doi.org/10.1027/0227-5910/a000915 B...